Refund policy
Returns, Refunds & Shipping Policy
At Esperon, we want you to feel confident in your purchase. Because our products are consumable dietary supplements, returns work a little differently than they do with traditional retail products. This policy explains how refunds, damaged orders, cancellations, shipping issues, and subscriptions are handled.
Our 30-Day Guarantee
We stand behind Esperon and want you to have enough time to incorporate it into your daily wellness routine.
If you're not satisfied with your experience within 30 days of receiving your order, contact us at contact@esperonhealth.com with your order number and a brief explanation of your request.
Once approved, we will issue a refund to your original payment method.
Because Esperon is a consumable supplement, you generally do not need to mail an opened bottle back to us unless our support team specifically requests otherwise.
Returns
For health, safety, and quality-control reasons, we cannot restock or resell opened dietary supplements.
If you would like to request a refund under our 30-Day Guarantee, email contact@esperonhealth.com with:
- Your order number
- The email address used to place your order
- A brief reason for your refund request
Our team will review your request and typically respond within 1–2 business days.
Refund Processing
Once your refund has been approved, it will be issued to the original payment method used for your purchase.
Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed. Processing times vary depending on your bank or payment provider.
Original shipping charges, if applicable, are generally non-refundable unless your order arrived damaged, incorrect, or was lost in transit.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product or quantity, please contact us as soon as possible at contact@esperonhealth.com.
Include:
- Your order number
- A brief description of the issue
- A clear photo of the damaged or incorrect item
Once verified, we will work with you to provide a replacement or refund, depending on the situation.
Order Cancellations
We begin processing orders as quickly as possible.
If you need to cancel or modify your order, contact us immediately at contact@esperonhealth.com.
We will do our best to accommodate your request. However, once an order has entered fulfillment or has been assigned a tracking number, we may no longer be able to cancel or modify it.
If your order has already shipped, it may still qualify under our 30-Day Guarantee after delivery.
Shipping & Delivery
Esperon orders are shipped through trusted third-party carriers. Tracking information will be provided once your order has been fulfilled.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your property and with household members or neighbors.
- Allow up to 24–48 hours in case the carrier marked the shipment delivered early.
- Contact the carrier using your tracking number.
- If the package is still missing, email contact@esperonhealth.com so we can assist you.
If your package is confirmed lost in transit, we will work with you toward an appropriate replacement or refund.
Once an order has shipped, address changes may need to be handled directly with the carrier and cannot always be guaranteed.
European Union Customers
Customers located in the European Union may have additional cancellation or withdrawal rights under applicable consumer-protection laws.
Certain exceptions may apply to sealed goods that are not suitable for return for health or hygiene reasons once opened.
If you are located in the EU and would like to exercise an applicable withdrawal right, contact contact@esperonhealth.com with your order information.
Questions?
If you have questions about your order, refund eligibility, shipping, or subscription, contact us at:
We would rather work directly with you to find a fair solution than leave you wondering what to do next.